Shipping policy

Shipping Policy

Last updated: 9 November 2026

Thank you for shopping with Padel Nova.

We take pride in delivering premium padel-inspired apparel, carefully produced and prepared for every order. This Shipping Policy explains our production process, delivery options, estimated timeframes, tracking information and how we handle any shipping-related issues.

1. Order Processing & Production

Every Padel Nova T-shirt is made to order through our UK-based production and fulfilment partner.

Rather than holding large quantities of pre-produced clothing, each garment is printed specifically for your order. This allows us to maintain our collection while reducing unnecessary stock and waste.

Please allow approximately 5 working days for production, quality checks, packaging and dispatch after your order has been processed and paid for by our fulfilment partner.

Working days exclude weekends and UK public holidays.

Although we aim to meet this timeframe, production may occasionally take longer due to stock availability, high order volumes, equipment maintenance or other circumstances beyond our reasonable control.

If we become aware of a significant delay affecting your order, we will contact you with an update and explain your available options.

Please note that production time is separate from shipping time.

2. UK Shipping Methods & Delivery Times

We currently offer two delivery options for customers in the United Kingdom.

Regular Delivery — Royal Mail 48 Tracked

  • Estimated delivery: 2–5 working days after dispatch.
  • Fully tracked shipping.
  • Shipping costs start from £2.88, depending on the order’s weight.
  • Suitable for customers who prefer an economical delivery option.

Priority Delivery — Royal Mail 24 Tracked

  • Estimated delivery: 1–3 working days after dispatch.
  • Fully tracked shipping.
  • Shipping costs start from £3.48, depending on the order’s weight.
  • Suitable for customers who would prefer faster delivery once their order has been dispatched.

Important: Priority delivery speeds up the shipping stage only. It does not reduce the time required to manufacture, print or prepare your garment.

Estimated Total Delivery Time

As our products are made to order, the expected overall timeframe includes both production and shipping.

  • Regular Delivery: Approximately 7–10 working days in total.
  • Priority Delivery: Approximately 6–8 working days in total.

These timeframes are estimates rather than guaranteed delivery dates. Actual delivery times may vary due to production demand, courier operations, public holidays and other unforeseen circumstances.

3. Shipping Costs

Shipping charges are calculated separately from the product price and are payable by the customer.

The exact shipping charge will be displayed at checkout before payment, based on:

  • Your delivery destination.
  • The number and weight of items ordered.
  • Your chosen shipping method.

All applicable shipping charges will be clearly displayed before you confirm your purchase.

4. Shipping Destinations

Padel Nova currently ships to addresses within the United Kingdom.

We aim to introduce international shipping as our brand grows.

If your delivery destination is not currently supported, you will be unable to select an available shipping method at checkout.

5. Order Confirmation & Tracking

Once your order has been successfully placed, you will receive an order confirmation email containing your purchase details.

After your order has completed production and has been dispatched, you will receive a shipping confirmation email with tracking information.

You can use the tracking link provided to monitor your parcel’s progress through the delivery network.

Please note that tracking information may take some time to become active after the parcel has been handed to the courier.

If you have not received a dispatch notification within the expected production timeframe, please contact our team for assistance.

6. Delivery Address Accuracy

Customers are responsible for providing accurate and complete delivery information at checkout.

Please carefully check your:

  • Full name.
  • House number and street address.
  • Postcode.
  • Contact email and telephone number, where requested.

If you notice an error after placing an order, contact us as soon as possible at 1padelnova@gmail.com.

We will make reasonable efforts to update your delivery details before dispatch. However, changes may not be possible once your parcel has entered the shipping process.

Incorrect or incomplete addresses may cause delivery delays or additional charges. Any additional charges will be considered in accordance with applicable consumer law and the circumstances of the delivery issue.

7. Delayed, Lost or Damaged Deliveries

Although we work with established delivery providers, occasional courier delays or delivery problems may occur.

If your parcel has been significantly delayed, lost in transit or delivered damaged, please contact our customer support team.

When contacting us, include your order number and a brief description of the issue. Photographs may be helpful for damaged items.

We will investigate the matter with our fulfilment partner or delivery provider and arrange an appropriate resolution.

Where required under applicable consumer law, this may include a replacement, refund or another suitable remedy.

Padel Nova remains responsible for ensuring your order is delivered in accordance with your statutory consumer rights.

8. Out-of-Stock Items & Production Delays

Although our products are made to order, certain garment colours, sizes or materials may occasionally become unavailable through our manufacturing partner.

If an item becomes unavailable after your order has been placed, we will contact you to explain the situation.

Where appropriate, we may offer:

  • An updated estimated dispatch date.
  • A suitable alternative, subject to your agreement.
  • Cancellation and a refund for the unavailable item.

We will not substitute a different product or garment without your agreement.

9. Order Changes & Cancellations

If you need to make changes to your order, please contact us as soon as possible after purchasing.

We will do our best to accommodate changes before your order has been dispatched, although certain changes may not be possible once production has begun.

If you wish to cancel an order, please email us with your order number.

As a UK online retailer, we respect your applicable statutory cancellation rights, including the rights set out in our Refund Policy.

Please refer to our Refund Policy for further information about returns, cancellations and refunds.

Nothing in this Shipping Policy limits or excludes your statutory consumer rights.

10. Returns & Refunds

If you are unhappy with your purchase, receive an incorrect item or experience a problem with your order, please consult our Refund Policy for information about your options.

Our Refund Policy explains the applicable return periods, cancellation rights, return procedures and reimbursement arrangements.

For assistance, please contact 1padelnova@gmail.com.

11. Customer Support

We are committed to providing a reliable and transparent purchasing experience.

If you have any questions about your order, production times, tracking information or delivery, please contact our team.

Email: 1padelnova@gmail.com

Website: https://padelnova.store

Please include your order number when contacting us about an existing purchase so we can assist you efficiently.

Thank you for supporting Padel Nova.

Beyond the Court.